Bitkingz Casino Privacy Policy

Who Controls Your Data

Your personal data is controlled by Dama N.V., the operator of Bitkingz, registered at Scharlooweg 39, Willemstad, Curacao, and licensed by the Curacao Gaming Control Board under Licence No. OGL/2023/174/0082. Dama N.V. determines how and why your information is processed in connection with your Bitkingz account, and this policy explains that processing for players located in Canada.

We use cookies for three purposes: keeping you logged in during a session, remembering your currency and language preference, and measuring which pages and promotions perform well so we can improve the site. Analytics cookies can be declined in your browser settings without affecting your ability to log in or play. Marketing emails, including promotions such as the Tuesday Melee or Sunday Feast reload offers, are sent only with your consent as required under Canada’s Anti-Spam Legislation, and every marketing email includes an unsubscribe link that takes effect immediately.

When you register, we collect your email address, date of birth, and chosen account currency. When you deposit or withdraw, we collect payment details relevant to the method used, such as your Interac-linked bank details, card information for Visa or Mastercard, or a cryptocurrency wallet address for Bitcoin and Ethereum transactions processed through CoinsPaid. When you complete verification, we collect copies of your driver’s licence, passport, or provincial photo ID card, plus a utility bill or bank statement as proof of address. We also log technical data such as your IP address, device type, and browser, along with your gameplay history across slots, live dealer tables, and the sportsbook.

This data is shared only with parties directly involved in delivering the service: payment processors including CoinsPaid for cryptocurrency transactions and the relevant card and e-wallet networks for fiat payments, identity verification providers who confirm the documents you submit, and game and sportsbook content providers such as Pragmatic Play, Evolution Gaming, and the Betradar odds feed, to the extent needed to operate the games and bets you access. We do not sell your personal data to third parties for their own marketing purposes.

We retain account data for as long as your account remains open, and for a further period after closure as required to meet anti-money laundering and financial record-keeping obligations tied to our licence. Once that retention period lapses and no legal obligation requires otherwise, your data is deleted or anonymized.

Making a Complaint

If you believe we have mishandled your personal data and our support team has not resolved your concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. If you are a resident of Quebec, you may instead, or additionally, file a complaint with the Commission d’acces a l’information du Quebec, which oversees compliance with Quebec’s Act respecting the protection of personal information in the private sector.

Why We Collect Your Information

We rely on your express consent when collecting sensitive information such as identity documents during verification, and on implied consent for routine account and payment data needed to operate your account. Beyond consent, we are required by anti-money laundering obligations tied to our Curacao Gaming Control Board licence to collect and, where necessary, report certain financial and identity information to the relevant authority. Processing your gameplay and transaction data is also necessary to calculate wagering progress on bonuses and to apply withdrawal limits correctly.

Transfers Outside Canada

Because Dama N.V. is based in Curacao and works with payment and verification providers located in multiple jurisdictions, your data may be processed outside Canada. Where this occurs, we rely on contractual safeguards with each provider requiring them to protect your data to a standard consistent with this policy, regardless of where the processing takes place.

Your Rights and How to Reach Us

You have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to withdraw consent for optional processing such as marketing emails at any time. Quebec residents additionally have the right to request de-indexation of certain personal information and to receive their data in a portable format under Law 25. To exercise any of these rights, or to ask a question about how your data is handled, email [email protected] with the request. We aim to respond to data requests within 30 days.